WARRANTY & CARE INSTRUCTIONS

DOES MY RAZIEL DESIGNS JEWELRY HAVE ANY WARRANTY OR GUARANTEE?

Yes, we do give 3 month replacement warranty on any proven manufacturing faults on our 925 sterling silver range.  Your Raziel Designs warranty does not cover loss, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewelry. Replacement is at the sole discretion of Raziel Designs.

HOW TO CARE FOR YOUR STERLING SILVER PIECES
We want you to be able to keep your Raziel Designs pieces for as long as possible! So here are a few quick recommendations we suggest:

  • Avoid lotions, chlorine, detergents, saltwater, tanning products and perfumes - the chemicals in these products
    will react to the metals which can cause discolouration.
  • All metals are delicate, so treat your piece with love and care! We recommend cleaning your pieces weekly.
  • We recommend not to store your jewellery in the boxes you receive it in, as they are designed for transport and not long-term use.
  • Dirty jewellery can be cleaned with a mild soap and water solution. Use a nub free, 100% cotton cloth or a soft
    toothbrush (if necessary) to remove dirt and gently wipe the piece clean using only the soft pads of your fingers or
    jewellery cloth. You may use a good quality silver cleaner like Connoisseurs Silver Jewellery Cleaner (not at all
    affilited with Raziel Designs please follow their instructions provided on the bottle) to clean your Raziel Designs
    silver jewelry.
  • Pat dry with a soft cloth (don't use paper towels or tissues as they might cause scratches). When dry, use a special jewellery polishing cloth to restore lustre and remove tarnish.

 

STERLING SILVER
We recommend that you remove your jewellery before you go bath, shower or planning to do any physical activity. All sterling silver will naturally oxidise slightly and tarnish over time so to care for your piece, simply polish it with a silver polishing cloth. Sterling silver jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch.